Common questions. Straight answers.
Browse by topic, or ask the assistant at the bottom of the page. No marketing fluff.
Deployment,setup, the basics.
We capture logo, colours, voice, domain, and email provider.
Dedicated server provisioned, instance deployed, branding applied.
Workflow setup, content review, team training on the day-to-day.
Go-live, post-launch support, your platform open for business.
We host, patch, back up, and monitor. You log in and use the platform.
Branding, workflow stages, email templates — all configured via the admin UI.
careers.yourcompany.com, jobs.yourcompany.com — your call.
Certificates auto-provisioned and auto-renewed. No expiry surprises.
CSV, JSON, or vendor-specific exports — handled as part of onboarding.
Complex or large historic datasets are scoped and quoted separately.
How the productactually behaves.
Skills, experience, qualifications, work history — extracted into a structured profile.
Match score reflects genuine fit. Explanations show why a candidate ranks where they do.
New role? Whole community re-scored. New candidate? Scored against every live role.
Every action a recruiter takes overrides the AI score where they choose to.
Recruiter overrides feed back into scoring for similar future roles.
Different teams (perm vs. contract, for example) can run different workflows.
Trigger emails, notifications, or status updates when a candidate moves between stages.
Mobile-first design for the whole candidate flow — registration, profile, applications, alerts.
The workspace is optimised for desktop/tablet — where recruitment work actually happens.
Where your datalives, and stays.
Your instance runs on its own dedicated server. No shared database with other clients.
OVHcloud is a European-headquartered sovereign cloud — no US-data-flow dependencies for primary processing.
All candidates, jobs, applications, notes, attachments — yours to take.
Data can be exported anytime, not just at end-of-contract.
After your subscription ends we preserve your platform offline for 30 days so you can request your data in a commonly used, machine-readable format. After that, it's permanently destroyed.
Access, rectify, erase, restrict, port, object — all from the portal.
Every consent, every change, every export logged and timestamped.
What it costs.What's in the contract.
Volume doesn't penalise your bill. Receive 10 applicants or 10,000 for the same monthly fee.
No "Pro tier" that unlocks core features. Every plan ships the full platform.
Annual billing gets a discount; monthly is available for budget flexibility.
Data export is free at end of term — no extraction fees, no hostage data.
When you need help,here is what happens.
Raise any issue, fault or request directly from the workspace. Time-to-respond runs from when the ticket is raised.
We're your one contact for all technical and platform matters — you handle first-line support to your own end users.
Response targets by severity (Severe / High / Medium / Low) are set out in your Support Schedule.
Most "we'd love X" requests find their way into the public roadmap.
When something is truly bespoke, we scope, quote, and ship as a separate engagement.
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The FAQ covers the common ground — but if your question is specific to your team, your stack, or your compliance review, a 20-minute chat will get you further than any documentation.